One person wears the headset and the other two watch on a screen. “We divide the class into groups of three. “Right now, because of the amount of equipment needed, the training occurs in a classroom,” DeCanio continues. Participants can explore potential leak sites and also can phone for assistance. “Every session is unique,” DeCanio notes. The VR homes have six different floor plans, 500 different damage combinations, and two levels of difficulty. “Your job is to determine the location and extent of the water damage and what decisions you need to make.” “When you put on the VR headset, the first thing you see is background information about the loss. “And it’s at a price point where it makes sense.”įarmers used VR for the first time one year ago to train claims adjusters to deal with water damage. It’s not science fiction,” stresses Jessica DeCanio, head of Claims Training for Farmers Insurance’s University of Farmers. And Royal Bank of Canada turned to gamified microlearning to help familiarize front-line employees with mobile banking. Hand & Stone implemented Jeopardy!-like mobile games to help employees improve knowledge retention and increase sales.

Farmers Insurance uses virtual reality to put claims adjusters in water-damaged homes. “Just do it!” is the advice three companies give when it comes to utilizing games and simulations for training.

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